Delivery

We aim to dispatch all orders within 1 working day of the order being placed (A working day is Monday to Friday and excludes public holidays).  Delivery times are not guaranteed and once your order has been dispatched, delays and lost parcels can occur. In the event of prolonged delays and non-delivery please contact us. Please note that international deliveries may take up to 12 working days to arrive.

PLEASE NOTE:

  • Rural deliveries will take 2-3 extra days for delivery for NZ
  • Any duty or tax charges imposed by customs are the customers/recipients responsibility.

Shipping charges:

New Zealand Australia Worldwide
Standard (within 1-2 working days) $6.50
Rural (up to 5 working days) $8.50
International Courier (6 -10 working days for central areas)
$10.00
International Courier / NZ Post (6-10 working days) $15.00

NOTE: Any duty or tax charges imposed by customs on international deliveries are the customers/recipients responsibility.

Returns Policy

If for any reason you are not happy with your order, you are welcome to return it in an unworn condition with the original packaging intact. You are responsible for the return postage.

Please note – We do not offer refunds on sale items and will only exchange them if they are deemed faulty within our warranty period.

We must be notified within 2 days of a received order for this to comply.

Quality of Workmanship

We stand by our brand and all our products are designed and produced with great care and attention to detail. We will repair/replace faulty products for a period of 2 months from date of purchase.

Products are to be returned to Sweet Cheeks Merino at your expense, however if a manufacturers fault is found we will refund the cost of the return postage. Please note – damaged items from a result of normal wear and tear or incorrect care will not be considered faulty.

Sweet Cheeks Merino Returns
87 Maraetai School Road
Maraetai
Auckland 2018
New Zealand